Payments & Safety
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We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal. -
Yes. All transactions are encrypted and processed securely through Shopify’s certified payment system.
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No, we never store or have access to your full card information. Everything is handled by our trusted payment provider.
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Yes, your currency is automatically detected at checkout, and you’ll be charged accordingly.
Shipping & Delivery
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Delivery takes 2 to 14 business days, depending on your location and the item. Some items ship from Europe, which may affect the delivery time — the exact estimate is shown on each product page.
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Yes, we ship worldwide — some items are fulfilled from our European partners, others from our U.S. studio.
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Shipping costs are calculated at checkout based on your location. We also offer free shipping promotions from time to time.
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Yes. As soon as your order ships, you’ll receive a tracking link via email so you can follow every step.
Warranty & Repair
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We stand by the quality of every piece. If something arrives damaged or defective, we’ll make it right.
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We don’t offer formal warranties, but if an issue occurs shortly after purchase, contact us — we’ll review it with care.
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In select cases, yes. Email us at contact@xo.moda with photos and details, and we’ll do our best to help.
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We currently don’t offer repair services for general wear and tear, but we’re happy to advise on options.
Returns & Refunds
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You have 14 days from the day you receive your order to request a return. Items must be unworn, with tags, and in original packaging.
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Email us at contact@xo.moda with your order number. We’ll guide you through the steps.
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Yes
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Once we receive and inspect your return, refunds are processed within 10 business days back to your original payment method.